General

General information

• Do I need to have an account to place an order?
• What can I do in my Spargut account?
• Your prices are relatively high compared to other online shops. Why?
• How can I receive information about upcoming sales and special offers?
• Why do I need the products you sell?
• Which items are the top sellers?

Payments and voucher codes

• My voucher code doesn't work
• How can I redeem a voucher code?

My order

• Can I change anything about my order after I have already placed it?
• I want to cancel my order before it is shipped
• How can I contact you regarding my order?

Returns and exchanges

• Do I have to pay a fee for returning defective or incorrectly delivered goods?
• Can I simply return the parcel to the sender?
• How can I return my goods?
• My return/exchange has not yet been processed
• How can I return/exchange my ordered items?
• Who pays for the return costs?

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Deliveries

• Changing my delivery address
• My delivery was incomplete
• I have received the wrong article
• When will I receive my order?
• How can I see where my order is currently located?
• Where does Spargut ship to?

See all 8 articles