Request a return label through your customer account
You can register your return directly in your Spargut customer area.
Select the relevant order and the items you wish to return. You can then request a return label for a flat fee of €10. This fee covers the return shipping costs.
You are not required to use this paid additional service to exercise your right of withdrawal.
No customer account or password?
Simply enter the email address used for your order. You will receive a one-time code by email and can access your order directly.
Arrange the return yourself
If you do not wish to use our return label, you can arrange the return yourself and send the goods at your own expense to the return address specified during the return process.
Please keep the proof of postage and tracking number until your return has been fully processed.
Defective, damaged or incorrectly delivered products
For a defect, damage or an incorrect delivery, select the appropriate reason in the returns portal.
You will initially be charged €10 for the return label provided. If inspection at the returns centre confirms a justified defect, damage, an incorrect delivery or a statutory warranty claim, these costs will be refunded in full.
Claims outside the withdrawal period
To make a guarantee or statutory warranty claim outside the withdrawal period, please contact our customer service team: