Unfortunately, it can happen from time to time that a return cannot be registered for various reasons (missing return form, return was lost, etc.). We therefore strongly recommend that you send your parcel insured so that you receive a tracking number. We also advise you to keep proof of your shipment. This will give us an idea of the status of your shipment in the event of any complications.
If your return/exchange has not yet been processed, please contact us at the bottom of the page under “Submit a request” and send us the proof of posting of the return. We will then process a refund immediately.