No, unfortunately this is not possible. Orders are dispatched from different warehouses, which are not the return centres.
Return label fee
We charge €10 for the return label we provide, which covers the shipping costs.
Alternative return method
If you do not wish to use this additional service, you can also return the goods at your own expense to our return centre in Madrid, Spain.
QX-BOX AEMALL RETURN 621185281
Rotonda Rene Descartes
Parcela 101 – Nave 3
28070 Alcalá de Henares, Madrid
Spain
Defective or damaged products
If you have received a defective or damaged product, we will cover all return costs after a thorough inspection of the returned product at our return centre.
If you wish to make a claim, for example under a warranty or statutory guarantee, outside the withdrawal period, please contact our customer service team.