You can register your return quickly and easily through the Spargut returns portal.
Select the relevant order, the items you wish to return and the appropriate reason for the return.
No customer account or password?
Simply enter the email address used for your order. You will receive a one-time code by email and can access your order directly.
Request a return label
You can request a return label through our returns portal for a flat fee of €10. This fee covers the return shipping costs.
You are not required to use this paid additional service to exercise your right of withdrawal.
Arrange the return yourself
If you do not wish to use our return label, you can arrange the return yourself and send the goods at your own expense to the following return address:
QX-BOX AEMALL RETURN 621185281
Rotonda Rene Descartes
Parcela 101 – Nave 3
28070 Alcalá de Henares, Madrid
Spain
Please use a tracked shipping service and keep your proof of postage until your return has been fully processed. Include a copy of your invoice or a note with your order number in the parcel so that we can identify your return.
Defective, damaged or incorrectly delivered products
Select the appropriate reason in the returns portal and describe the problem as precisely as possible.
You will initially be charged €10 for the return label provided. If inspection at our returns centre confirms a justified defect, damage, an incorrect delivery or a statutory warranty claim, the full cost of the return label will be refunded.
To make a guarantee or statutory warranty claim outside the withdrawal period, please contact our customer service team:
https://hilfe.spargut.com/hc/en-001/requests/new
Return instructions
- You must declare your withdrawal within 30 days of receiving the order.
- Items must be returned complete and with all accessories.
- Clothing, shoes and sports accessories may be tried on as they would be in a shop.
- For technical products, all included accessories, cables, manuals and other components must be returned.
- If an item is part of a set or pack, all associated items must be returned together.
- Pack the goods adequately and securely to prevent damage during the return shipment.
- Include a copy of your invoice or a note with your order number in the parcel.
- You are only liable for diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.