As long as your order has not yet been prepared for shipping, you can change the delivery address for the relevant order directly.
Open the desired order and click “Change delivery address”. The delivery country cannot be changed. As soon as the order has been processed or prepared for shipping, this option will no longer be displayed.
Don't have a customer account or password?
Simply enter the email address used when placing the order. You will receive a one-time code by email and can access your order directly.
Change the item, size or payment method
Items, variants, sizes, quantities or the payment method can no longer be changed after the order has been completed.
However, as long as the “Cancel order” button is displayed for your order, you can cancel the order yourself and then place a new one. If the button is no longer displayed, cancellation is no longer possible.
What happens if the delivery address is incorrect?
If a shipment cannot be delivered due to an incorrect address, it is generally returned automatically to our returns centre. Once the return has been received, we can resend the order to the correct address or arrange a refund. The costs incurred as a result of the unsuccessful delivery and return may be deducted from the refund amount.
Your statutory right of withdrawal remains unaffected by these provisions.