To solve the problem as quickly as possible, please follow the steps below:
Return via your Spargut user account: To do this, please visit our website at https://spargut.com/en/my-account/ruecksendung/, log in to your Spargut user account and follow the return instructions. We will bear all costs for the return shipment.
Description of the defect: Please send us either a picture or a detailed description of the defect. This will help us to better understand the problem and find the best possible solution for you. You can send us the information using the contact form at the bottom of this page.
Decision and next steps: After we have received your information, we will check the defect. Depending on the situation, we will then offer you the following